Taking your current IT environment as a start point, how can you handle an increasing number of service requests while investing in new business initiatives?
We think we have the answer. By out-tasking specific IT services to us, you can focus your IT resources on specific business-directed initiatives while continuing to provide essential services and reducing costs.
VSN Professional Services span the complete enterprise platform lifecycle, from traditional maintenance and monitoring services through to advanced private cloud platform management.
VSN has integrated managed services capabilities with a common service delivery framework to support both our local and multi-national clients, we provide continuous and proactive monitoring and management.
Managed Services to suit your requirements
Our highest level accreditations with key international strategic partners means we can build bespoke solutions that integrate with and support legacy technology platforms.
VSN follows the service management IT Infrastructure Library (ITIL) standards to ensure the highest level of quality and consistency is offered to its customers.
Our deep expertise and multi-vendor capability provides three overall levels of managed service:
Support: Maintaining existing infrastructure, with basic service monitoring.
Out-tasking: Managing discrete and distinct tasks, from service desk, administration and remote monitoring to full network and server infrastructure management, or hosting and managed services.
Out-sourcing: Transfer of assets, staff and IT function.
The management service includes, but is not limited to:
- Incident Management
- Problem Management
- Change Management
- Reporting and Service Reviews
- Network Management
- IP/T Management
- Storage Management
- Server Management
- Back Up Management
- Virtualization
- Help desk
- IT Support
- Server, PC and Network management.
- Facility Management.
Why you can rely on us
We have over 10 years’ experience managing communications networks, Data Centre Infrastructure, business applications, and major IT initiatives for our customers. That experience is backed by significant investment in people, tools, processes and services infrastructure.
Technical Engineers.
Our engineers are highly-skilled industry experts with the highest level of certifications.
They fall into three broad categories:
- Managed services pro-active monitoring and management engineers.
- Professional services project engagement engineers.
- Solution Architects responsible for guidance and development of go-to-market services.
Service Managers.
Service Managers are responsible for:
- Transition Management—transitioning customers into the Managed Services environment.
- Customer Management—ensuring high service and satisfaction levels The business benefits.
- Peace of mind with 24×7 proactive monitoring and management .
- Single point of contact and predictable monthly fee.
- Access to highly skilled technical resource.
- Fully mature ITIL based processes.